Refund & Cancellation Policy
Last updated: [PLACEHOLDER: publish date]
1. Subscriptions (monthly / yearly)
You can cancel a recurring subscription at any time from your dashboard. Cancelling stops future renewal charges — you keep full access through the end of the billing period you've already paid for, and no further charge will be made.
[PLACEHOLDER: state whether you offer a money-back window, e.g. "Within 7 days of your first charge on a plan, contact support for a full refund if you haven't used the plan's tools." If you don't offer refunds beyond stopping future renewals, say so explicitly instead of leaving this ambiguous.]
2. One-time purchases (e.g. lifetime plans)
[PLACEHOLDER: state your refund window and conditions for one-time purchases, e.g. "Refundable within 48 hours of purchase if TradingView/tool access has not yet been activated." Digital-goods refund norms vary — confirm this against applicable consumer-protection law before publishing.]
3. How refunds are issued
Approved refunds are issued to the original payment method via Razorpay and typically appear within [PLACEHOLDER: e.g. 5–7 business days], depending on your bank or card issuer.
4. Failed or disputed payments
If a payment fails or is disputed (chargeback), we may suspend the associated access until the matter is resolved. Contact [email protected] if you believe a charge was made in error.
5. Plan changes
[PLACEHOLDER: describe your upgrade/downgrade and proration policy, if any.]
6. How to request a refund or cancellation
Cancel a subscription any time from Dashboard → Overview. For a refund request, email [email protected] with your account email and order details.